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grahame
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« on: December 22, 2014, 08:21:22 » |
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I am concerned at just how often this is displaying a "communications error" message rather than the correct information, and I feel I've gone blue in the face reporting it. Does it see me coming, or have others noted a very high failure rate?
20th December - checked mid morning and late morning - both times showing error message
21st December - checked at lunchtime - showing error message
Can I ask others to add to this thread / log help point display so that I can get a real feeling for how it's doing. Thanks!
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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JayMac
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« Reply #1 on: December 22, 2014, 19:15:00 » |
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During my many trips to and from Melksham in November I came to learn I couldn't rely on it.
I've also learnt that anything to do with Help Point faults takes an age to be rectified, be they vandalised or just not working. My experiences with the Help Point at my local station, Shirehampton, have been well documented on this forum. Touch wood, we have a consistently functioning one now, albeit one now without a screen. Ever the optimist I hope that one day we'll get overhead displays at Severn Beach Line stations.
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
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bobm
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« Reply #2 on: December 22, 2014, 19:38:31 » |
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During my many trips to and from Melksham in November I came to learn I couldn't rely on it.
I'm hoping he gets a smartphone from Santa  Seriously though it goes to show how much we have come to rely on these aids. Going back we just sat in ignorance and accepted it. |
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grahame
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« Reply #3 on: December 30, 2014, 06:00:59 » |
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29th December - working in the morning, working again at 13:13
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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grahame
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« Reply #4 on: December 31, 2014, 16:52:49 » |
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31st December, not working at 14:30
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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JayMac
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« Reply #5 on: December 31, 2014, 17:06:27 » |
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I'm hoping he gets a smartphone from Santa He did. Bob's Rail Enquiries can shut up shop now!  |
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
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Cynthia
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« Reply #6 on: December 31, 2014, 20:31:47 » |
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Oh sorry, nothing to do with Melksham Help Point, I just have to keep smiling at BNMs avatars depiction of IKB▸ in party mode! Tee hee hee..... |
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Trying to break ones addiction to car travel is much harder than giving up ciggies!
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NickF
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« Reply #7 on: January 02, 2015, 12:06:45 » |
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During the 15 minutes or so I arrive before the train there is normally some down time with it. Sometimes it comes back up then goes again.
Thats during the 4 or 5 times I have travelled from Melksahm during Nov / Dec. (sorry cant remember exact dates)
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TeaStew
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« Reply #8 on: January 08, 2015, 13:42:41 » |
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Was working just fine around 07.10 on 5th, 6th & 7th.
When I got off the 18.48 on 6th Jan though it claimed to be "out of action" with "replacement transport will be provided" underneath and the the lower 90% of the screen blank. As far as I am aware services either side of my train [18.03 & 19.19] ran just fine so not sure what was going on there!
I just hope nobody arrived, saw that and then thought "nope!" before turning around and leaving.
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grahame
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« Reply #9 on: January 09, 2015, 04:53:53 » |
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Not working at 19:15 yesterday evening
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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NickF
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« Reply #10 on: January 10, 2015, 19:24:57 » |
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Not working at 09.19 this morning or 15.12 this afternoon
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« Last Edit: January 10, 2015, 20:00:40 by NickF »
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bobm
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« Reply #11 on: January 11, 2015, 09:48:18 » |
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Not working 09:45 Sunday (11th Jan).
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TeaStew
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« Reply #12 on: January 15, 2015, 08:27:26 » |
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It was working before the 07.20 on Mon 12th and Tues 13th. On my return journey arriving at 18.48 both days it was not working - this time with the long winded error message claiming there is a communications issue that they are looking into.
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grahame
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« Reply #13 on: January 16, 2015, 09:14:37 » |
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Blank screen at 19:18 last night
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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JayMac
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« Reply #14 on: January 16, 2015, 10:13:59 » |
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A couple of days ago I spoke with a Telent engineer at Avonmouth station who was there rebooting a Help Point. I mentioned the well documented issues with Melksham's Help Point. Not this guys patch but he said he'd call it in.
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
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