You'd expect transport companies to at least have a maintenance contract with the control panel manufacturer, wouldn't you?
Repair within 24 hours? It's a vital piece of kit.
Unless it's another ruse by their paymasters to cut costs.....
They possibly will have a support contract at the very least and may well have a maintenance contract and include breakdown call out, but the fault can range from a blown fuse to a catastrophic failure involving a rebuild
I am always wary of the headline statement in the media these are often simple statements and do not give the detail of what the actual fault is