There's a lot of variation in the circumstances in which a ticket will be issued though - between bus companies and even on the same bus.
*Diamondcard passes, nope.
*Touchcard, nope.
*Ticket on phone, nope.
*Cash, yup.
*Payment via a rfid transaction and a phone, perhaps.
*Payment using a debit card, can't recall.
This doesn't sound to be as wild as... certain car park arrangements (and we don't know if this story had two sides) but this is sounding like a customer service fail - the passenge had paid and could produce evidence that she had paid - also, possibly, a problematic relationship between them and the member of staff driving the bus and taking the fares (which is one of the more underrated jobs and if both are experienced they'll know where the actual fare dodging is happening. On London's buses it's often very visible even to other passengers and is really annoying)
Mark
Mark
*Payment using a debit card
TfL» , More bus, Brighton & Hove - NO
Falcon Bus (Surrey) - YES
From memory in recent months, First bus in Bristol I think was also a no. Stagecoach in Hastings I can't remember.
Perhaps if you have to tell the driver where you are getting off, you get a ticket?